Refund and Return Policy

Refund Policy

At Carrycart, we want our customers to be completely satisfied with their purchases. If you are not fully happy with your order, we offer a refund under the following conditions:

CarryCart is an online store owned by SRS ENTERPRISE, designed to provide a platform for selling a variety of products online. It offers a seamless shopping experience, catering to customers with a wide range of items across different categories. Through CarryCart, SRS ENTERPRISE aims to deliver quality products directly to consumers, ensuring convenience, reliability, and a user-friendly interface for all shopping needs.

Eligibility for Refund:

Refunds are available only for items that are defective or damaged upon arrival.

Refunds are not applicable for products that have been opened or used, except in cases where the item is defective or damaged.

Requests for refunds must be made within 7 days from the date of delivery.

To be eligible for a refund, the item must be returned in its original condition, unused, and with the original packaging.

How to Request a Refund:

To request a refund, please contact our customer support team at info@carrycart.in or +91 7306140105 with your order number and details about the issue.

Our team will provide you with instructions on how to return the item and process your refund.

Refund Process:

Refund will be credited to the original Bank account within 2-3 business days from the day the return is received and inspected.

Shipping fees for returning the item are the responsibility of the customer unless the return is due to an error on our part (e.g., defective or incorrect product).

Return Policy

At Carrycart, we accept returns for most items within 7 days of receiving your order, subject to the following conditions:

Eligibility for Return:

Items must be unused, in original condition, and in their original packaging.

We do not accept returns on opened or used body perfumes due to hygiene and safety regulations.

Items that were purchased on sale or with discounts are not eligible for a return.

How to Return an Item:

To initiate a return, please contact our customer service team at info@carrycart.in or +91 7306140105 with your order number and return request.

Our team will provide you with the necessary return instructions and a return shipping label if applicable.

Return Process:

Once the returned item is received, it will be inspected.

You will be notified by email about the status of your return and whether a refund, exchange, We offer 3 to 4 days of exchange policy.

If a return is approved, the Refund will be credited to the original Bank account within 2-3 business days.